Frequently Asked Questions
Hi there. Here are some of the most frequent questions we get asked by customers and fans.
If you have a question but the answer isn’t here then please send us a message.
The founder’s son.
Only the finest ingredients sourced as locally as possible.
All the dough is made in our kitchens just outside Oxford and then transported to each store where the cookies are freshly baked throughout the day.
We’re sorry to say that we no longer offer a mail order service, but you can order locally if you are based near to one of our participating shops (see DELIVERY in the main menu).
Our cookies are suitable for vegetarians (but not vegans as the cookies contain eggs and butter).
Our butter is free from bovine growth hormone (also known as BGH).
Our cookies contain the best quality chocolate. We source some of our White chocolate direct from Belgium and our Dark, Milk and some White chocolate comes from a Swiss/Belgian company manufactured in the UK.
A Ben’s cookie is best eaten within 4 days of purchase.
Our chocolate is not fair trade.
Yes they can be frozen and eaten at a later date, we recommend freezing them no longer than 3 months
Unfortunately our cookies are unsuitable for coeliacs as they contain wheat flour.
Our cookies are unsuitable for people with nut allergies as all the dough is mixed in a factory which uses nuts.
No our cookies are free from hydrogenated fats.
Yes our cookies contain certified sustainable palm oil, as a sub-ingredient of the margarine we use. It is also an ingredient in the Peanut Butter cookies.
All the cookies are alcohol free, except the Rum and Raisin cookie.
Yes, all our cookies are free from Shellac.